Legal information

Legal information

The website is published by :

  • Publication manager: Jean-François Cabos
  • Registered office: 346 rue Saint-Honoré 75001 Paris
  • Email :
  • Telephone: 01 42 61 28 01
  • Limited liability company with capital of €55057
  • Trade and Companies Register: 722 049 962


The website is hosted by Gandi, a simplified joint stock company (Société par Actions Simplifiée GANDI SAS) with share capital of €800,000, whose registered office is located at 63-65 boulevard Massena, 75013 Paris, registered with the Registre du Commerce et des Sociétés under number 423 093 459.

Purpose of the site

The aim of the website is to inform the public about how hair works and to offer a personalised diagnosis.


The information published on the site comes from sources whose reliability has been verified (scientific publications validated by the scientific community). However, CLAUDERER reserves the right to modify the content of its site should any errors be brought to its attention. The information available on the site may be supplemented, updated, deleted or modified without prior notice.


To pay for a hair diagnosis, Internet users have the following means of payment:

  • Carte Bleue / Visa card,
  • Eurocard / Mastercard
  • Cheque

Please note that all transactions carried out on the site are done so in a secure SSL environment.

Copyright and reproduction rights

All content on this site is covered by French and international legislation on copyright and intellectual property. All reproduction rights are reserved. Reproduction of all or part of the site, in whatever form and for whatever purpose, is strictly prohibited without the express authorisation of the publication director.

Changes to this leaflet

Clauderer reserves the right to modify or update this manual at any time and without prior notice. We therefore invite you to consult these instructions regularly.

External links

This site contains links to other sites. These sites may or may not collect personal data. Consultation of these sites and the collection and use of personal data on these sites are subject to the terms of use and personal data protection policies of the said sites.

Use of personal data collected

Your personal data (surname, first name, e-mail, ....) is collected in strict compliance with Law No. 2004-575 of 21 June 2004 for Confidence in the Digital Economy and in the new RPGD law of 25 May 2018.

In accordance with French law no. 78-17 of 6 January 1978 on data processing, data files and individual liberties, as amended by the new law on data processing, data files and individual liberties of 6 August 2004, you have the right to access, modify, rectify and delete any data concerning you. To do so, simply contact us by post, e-mail or telephone.


When you leave a comment on our website, the data entered in the comment form, your IP address and your browser's user agent are collected to help us detect undesirable comments.

An anonymised string created from your email address (also known as a hash) can be sent to the Gravatar service to check whether you are using it. The Gravatar service's confidentiality clauses are available here: Once your comment has been validated, your profile photo will be publicly visible next to your comment.

Statistics and audience measurement

The site uses Google Analytics to measure its audience and analyse its traffic. The privacy policy for this tool is available at Under no circumstances are personal data (IP, emails, etc.) stored in this tool. Similarly, cookies have also been modified to have a lifespan of 13 months, in accordance with European legislation on the RGPD.


If you leave a comment on our site, you will be asked to save your name, email address and website in cookies. This is purely for your convenience, so that you do not have to enter this information if you leave another comment at a later date. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log on, we will set a number of cookies to record your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you tick "Remember me", your connection cookie will be kept for a fortnight. If you log out of your account, the login cookie will be deleted.

By modifying or publishing a publication, an additional cookie will be stored in your browser. This cookie does not contain any personal data. It simply indicates the ID of the publication you have just modified. It expires after one day.

Storage periods for your data

If you leave a comment, the comment and its metadata are kept indefinitely. This allows subsequent comments to be automatically recognised and approved instead of being left in the moderation queue.

For users who register on our site (where possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (with the exception of their username). Site managers can also view and modify this information.

The rights you have over your data

If you have an account or if you have left comments on the site, you may request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

Transmission of your personal data

Visitor comments can be checked using an automated service to detect undesirable comments.